Refund policy

Personalized Items Return Policy

All customized products are final sale due to the personalized nature of monogrammed gifts.

If your order is flawed because of a mistake on our part, we'll replace it as quickly as possible at no additional cost to you.

If you're unhappy with your order because of a mistake on your part, we’ll help you fix it and share the cost of replacing it.

Non-Personalized Items Return Policy

If our returns department receives the merchandise within 14 days of delivery, an online gift card code or refund can be issued to the original form of payment.

If our returns department receives the merchandise within 15-30 days of delivery, an online gift code will be sent to the email address provided on your original order.

Free Gift Policy

If your order qualified for a free gift with purchase and the item(s) returned result in your order subtotal falling below the qualifying amount, the free gift must be returned. If you choose to keep the free gift, the retail value of the free gift will be deducted from the refund amount.

We do not offer exchanges.

Because merchandise is available in limited quantities, we are unable to offer exchanges. We suggest placing a new order for any items you want and following our return policy as outlined above.

Shipping

To return your product, you should mail your product to: 4419 Shiloh Rd, Loganville GA 30052-3550, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.